Last Updated: May 31, 2025
Welcome to SErraND, a vibrant platform designed to connect clients with trusted service providers across Kenya. By accessing or using SErraND.org, whether as a client seeking services or a service provider offering your expertise, you agree to be bound by these Terms of Service (“ToS”). These terms govern your use of our platform, including all content, functionality, and services offered. If you do not agree with these terms, please do not access or use our platform.
SErraND is committed to fostering a safe, transparent, and reliable community. These terms outline your rights and responsibilities to ensure a positive experience for all users.
SErraND allows users to create and share content, such as service listings, profiles, and reviews, to promote their services or engage with the community. All content must adhere to the following guidelines:
The use of SErraND’s name, logo, or branding in a misleading or unauthorized manner is strictly prohibited. We reserve the right to remove any content that violates these guidelines and may suspend or terminate accounts that repeatedly violate our policies.
SErraND is free to use for both clients and service providers. However, we charge a 10% commission on all transactions facilitated through the platform. This commission supports the maintenance and improvement of our services and may be adjusted at SErraND’s discretion with prior notice.
Service providers may opt for promoted placements to enhance their visibility on the platform. These promotions are optional, and participation does not influence SErraND’s impartiality or guarantee service quality. Details about promotion costs and benefits are available in your provider dashboard.
To maintain a safe and respectful community, users are prohibited from:
SErraND will cooperate fully with Kenyan law enforcement authorities in response to illegal activities. Violations may result in account suspension, termination, or legal action.
SErraND owns all rights to its branding, including the “SErraND” name, logo, domain (SErraND.org), and related assets. Users may not use, reproduce, or distribute SErraND’s intellectual property without prior written consent. User-generated content remains the property of the user, but by posting it, you grant SErraND a non-exclusive, royalty-free license to use, display, and distribute it on the platform.
SErraND is a facilitator, not an employer of service providers. We connect clients with independent providers and do not control, supervise, or guarantee the quality, safety, or legality of their services. Clients are responsible for conducting due diligence before engaging a provider. SErraND is not liable for any issues arising from services provided.
SErraND encourages users to resolve disputes directly. For remote services with verifiable proof, SErraND may offer mediation on a best-effort basis. The dispute resolution process is as follows:
Tort claims or allegations of damage must be addressed between the parties involved. Serious matters may be referred to Kenyan authorities.
SErraND may update these ToS at any time to reflect changes in our practices or legal requirements. We will notify users of material changes via website notices and/or email. Continued use of the platform after changes constitutes acceptance of the updated terms.
SErraND is not liable for delays or failures in performance due to events beyond our control, such as natural disasters, war, terrorism, riots, strikes, or shortages of resources.
You agree to indemnify and hold harmless SErraND, its officers, directors, employees, and agents from any claims, damages, or liabilities arising from your use of the platform, violation of these ToS, or infringement of any third-party rights.
To the fullest extent permitted by Kenyan law, SErraND is not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the platform.
SErraND provides the platform “as is” without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free service, nor do we warrant the accuracy or reliability of results obtained from the platform.
By using SErraND, you consent to receive electronic communications, including account notices, updates, and promotional messages via email or SMS. You may opt out of non-essential communications through your account settings.
No partnership, joint venture, or employment relationship is created between SErraND and users. Users have no authority to bind SErraND in any way.
These ToS, along with the Privacy Policy, constitute the entire agreement between you and SErraND, superseding all prior agreements.
We welcome your feedback to improve SErraND. Submit suggestions via our website’s feedback form or email support@serrand.org. By submitting feedback, you grant SErraND the right to use and adapt it without restriction.
These ToS are governed by the laws of Kenya. Any disputes shall be resolved exclusively in the courts of Kenya.
For questions about these ToS, contact us at support@serrand.org.