SErraND Privacy Policy

Last Updated: May 31, 2025

1. Introduction

At SErraND, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, SErraND.org. By accessing or using SErraND, you consent to the practices described in this policy. If you do not agree, please do not use our platform.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Personal Identification Information

When you register, create a profile, or contact us, we may collect your name, email address, phone number, location, and other contact details.

2.2 Profile Information

Service providers may share content, such as business names, service descriptions, and photos, to promote their services. This information is publicly visible to facilitate connections.

2.3 Transaction Information

We collect details about transactions conducted through the platform, including service details, payment amounts, and our 10% commission.

2.4 Usage Data

We collect data about your interactions with the platform, including IP address, browser type, device information, pages visited, and timestamps.

2.5 Communications

We collect the content of your communications with us, such as feedback forms, emails, or support inquiries. You consent to receive SMS, email, or other communications as part of our services.

3. How We Use Your Information

We use your information to:

  • Operate and enhance SErraND’s features, connecting clients with service providers.
  • Process transactions and manage commissions.
  • Personalize your experience with relevant content and recommendations.
  • Communicate account updates, respond to inquiries, and send promotional messages.
  • Enable promoted placements for service providers.
  • Ensure platform security and enforce our Terms of Service.
  • Analyze usage trends to improve our services.
  • Comply with Kenyan legal requirements.

4. How We Share Your Information

We may share your information as follows:

4.1 With Other Users

Profile and service information you provide may be visible to other users to facilitate connections.

4.2 Service Providers

We share information with third-party vendors (e.g., hosting, payment processors) who assist in operating the platform.

4.3 Legal Requirements

We may disclose information to comply with Kenyan law or respond to legal requests, such as court orders.

4.4 Business Transfers

Your information may be transferred during a merger, acquisition, or sale of SErraND’s assets.

4.5 With Your Consent

We may share information with your explicit permission.

5. Data Security

We implement industry-standard security measures, such as encryption and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, or enforce agreements. You may request deletion of your data, subject to legal exceptions.

7. Your Rights

Under Kenyan law, you may have the following rights:

  • Access: Request a copy of your personal information.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request removal of your data, where applicable.
  • Objection: Object to certain data processing activities.

To exercise these rights, contact support@serrand.org.

8. Third-Party Links

SErraND may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children’s Privacy

SErraND is not intended for users under 18. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via website notices or email. Continued use of the platform constitutes acceptance of the updated policy.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by Kenyan law. Disputes shall be resolved exclusively in Kenyan courts.

12. Contact Information

For questions about this Privacy Policy, contact us at support@serrand.org.